SP GREEN & Co
Non-Faulty Items
We are happy to provide the option of a full refund or exchange within fourteen (14) days of the order being received if the goods you receive are unsuitable or are no longer required. Goods must be returned unused, in pristine condition, with all packaging and in the same condition as received (excludes personalised, made to order and bespoke items). If the item fulfils the criteria below we will offer a full refund of the purchase price. You will have to pay the costs of returning the item to us.
Criteria:
Items must be unworn, undamaged, unaltered and not re-sized.
Items that have been engraved or personalised in any way, cannot be returned or refunded.
Items must be returned within fourteen days of receiving the goods.
For hygiene reasons earrings, and other pierced/body jewellery, cannot be returned or refunded.
Your item must be returned with all the sales paperwork it came with, including valid proof of purchase, any certificates, grading reports, insurance valuations and original tags attached.
Jewellery must not be missing any of its original diamonds or gemstones, and should be returned with the original packaging and box.
Customers must contact us prior to returning their item at [email protected] and will be responsible for the full value of any purchase until receipt of the item has been confirmed by the team at SP Green.
Customers are responsible for any lost items during the returns period and are considered the owner of the item. Items that are damaged before or during return will not be accepted.
Refunds
Refunds will always be given via the same method used to pay. In exceptional circumstances we may not be able to refund your card, so the refund will be made by way of a direct bank transfer (we will contact you if this is the case). Please never send your bank details in any form of written communication with us.
How to return
Returns can be made in person, or via postal delivery. To return an item in person, please book an appointment either by phone or email. To return by post, we ask you follow these important steps:
Email us at [email protected] or call us on 0121 212 1025 to discuss your return. You must do this before returning an item.
When confirmed with SP Green you should package your item with the original packaging.
You should avoid writing anything on the package that alludes to the value of the contents, including “Jewellers” or “Diamonds”. Please address your package to "SPG, Unit 4 Heritage Court, 17-21 Warstone Lane, Birmingham, B18 6JE”
We ask that you return items within the UK to us using Royal Mail Special Delivery Guaranteed, making sure your package is tracked and covered by insurance. You should also obtain proof of posting. For items coming from outside the UK you should ensure the package is insured, tracked and obtain proof of posting from a reputable courier. Return costs are the responsibility of the customer.
Faulty Items
Our advice to you is to inspect your item as soon as it arrives and notify us of any defect or damage. You have statutory rights in relation to any goods you purchase from us that are either not of satisfactory quality or fit for purpose or as described at the time of purchase. Within 30 days of delivery you have the right to a refund.
SP Green & Co reserve the right to reject a return if the above steps are not carefully followed, and is thereby not liable to repair, replace or credit the item.
Nothing in this policy limits your statutory consumer rights under applicable law.
