Terms & Conditions

The terms and conditions for use of the S.P.Green & Co. Ltd. website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

THE USE OF THIS WEBSITE


Please read the following Terms and Conditions before continuing to use this website.

By using this website, you agree to be bound by these Terms and Conditions and any other conditions or rules applicable to any product or service that may be posted from time to time. If you do not agree with any part of the following terms and conditions you must not use this website.

S.P. Green & Co Ltd may provide hyperlinks from our website to websites of third parties (including member organisations). Please note that this statement applies only to the content of this website.

PURCHASE ON PREMISES

-Please check all goods on receipt. Make sure you have received the correct product as there can be human errors. Please also ensure that you are satisfied with the product and quality of the workmanship. We intend for you to enjoy your jewellery for a lifetime and pass it on to future generations.
-Diamond and gemstone jewellery set in precious metals like gold and platinum are delicate items which can suffer wear and tear over time. We offer a free lifetime sizing, cleaning, polishing service for any item sold by us.
-Unfortunately, we will be unable to accept any third party items for repair within our workshop, with or without charge. This is to safeguard both of us against any liability. There are specialist repairers/engravers in the area who we can recommend should you require this service for jewellery you own but purchased elsewhere.

-Any item made bespoke for you, or any other alterations to our original design which you require and we may not recommend, will not be our liability after delivery.
-Unless we accept a refundable deposit in writing, you have entered into a contract with us and any deposit or payment is non-refundable if purchased in our premises. We may issue credit notes instead, for you to use within a three year period. Normal rules apply for distance purchases.
-We will endeavour to replace any smaller diamond/s lost due to normal wear and tear at our cost. We pride ourselves as being the only UK jeweller to offer this service throughout the lifetime of our jewellery.
-As we will be unable to replace any certificated central diamond or gemstone and/or any other diamond or gemstone over 0.10ct at our expense under any circumstances once you accept delivery of the item, we always advise that you insure all of your jewellery against accidental damage or losses. As we do not supply our own insurance, you may either use your current insurer or we recommend TH March at www.thmarch.co.uk.
The above does not affect your statutory rights as a Consumer.

PRIVACY POLICY & DATA PROTECTION ACT


THE INFORMATION WE NEED AND HOW WE USE IT


When you order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order.

A contact telephone number and/or address may also be required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

SECURITY OF YOUR INFORMATION


Our site uses secure server software to protect your information whenever you place an order. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

Internal Confidentiality at S.P. Green & Co Ltd

S.P. GREEN & CO LTD IS COMMITTED TO PROTECTING YOUR PRIVACY. PLEASE READ THE FOLLOWING IMPORTANT INFORMATION BEFORE CONTINUING TO PROVIDE US WITH YOUR DETAILS.


We protect your privacy in 4 ways:
  • Access to customer account information is limited to those who need access for the performance of their job.
  • We use full login and password controls on our sales control system.
  • All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment with the company.
  • Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.
As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to info@spgreen.com. Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

S.P. Green & Co Ltd will store and process personal information which you submit to us on this site to facilitate and develop the service provided. We will not forward, publish or divulge your data to any person or establishment outside of this Company or its subsidiaries unless where required by law. On occasion, we may contact you in the interests of market research and provide you with details of offers that may be of interest to you. Should you not wish to receive this information, please contact us.

Upon your written request, S.P. Green & Co Ltd will provide details of any personal information which we hold about you. S.P. Green & Co Ltd follows strict information storage and disclosure procedures which may mean that we will require proof of identity from you prior to providing information.

Should any of your personal information become incorrect, please contact us.

Please note that no data transmission over the internet is entirely secure. Although S.P. Green & Co Ltd will endeavour to protect the personal information that you submit to us, we cannot guarantee the security of your information or in fact, the way in which our website is utilised.

USER OBLIGATIONS


You agree that you will only use this website and any associated websites in accordance with these Terms and Conditions, the Terms and Conditions of Sale and any additional terms and conditions of the associated websites and shall comply with all applicable laws and regulations.

You represent, warrant and undertake that you will not do anything or cause or permit anything to be done that may infringe, damage or endanger any intellectual property rights of S.P. Green & Co Ltd or any of our associated companies or any third party or do anything that is otherwise unlawful.

INTELLECTUAL PROPERTY


Intellectual Property rights arising in respect of this website design, text, graphics, presentation and arrangement thereof, underlying source code, software and all other contents of this website belong to S.P. Green & Co Ltd or its suppliers. In addition, the trade marks, logos and service marks displayed on this website ("the Trade Marks") are registered in the UK by S.P. Green & Co Ltd, its subsidiaries or suppliers, and may not be used without the express permission of the copyright owner.

S.P. Green & Co Ltd hereby grants permission for customers to electronically copy and/or print individual pages of the content of this site on paper, solely for the purpose of placing orders with S.P. Green & Co Ltd or any of its subsidiaries.

Any other use of the content or data contained in this website; including without limitation, reproduction, modification, removal (including copyright notices) or distribution is prohibited.

DISCLAIMER


S.P. Green & Co Ltd assumes no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in this website or any associated websites. In no event shall S.P. Green & Co Ltd be liable for any injury, loss, claim, damage, or any exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings) whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with:

  1. any use of this website or any associated websites or content found therein,
  2. any defamatory statements and alteration on this site made by third parties or otherwise,
  3. any failure or delay including, (but not limited to) the use of or inability to use any component of this website or any associated websites,
  4. the provision of or failure to provide products or services,
  5. (v) any information, software, products, services and related graphics obtained through this website or any associated websites.
S.P. Green & Co Ltd's liability shall not be limited in the case of death or personal injury directly caused by S.P. Green & Co Ltd's negligent act or omission.

We may provide links to other websites, resources, advertisements or sponsorships either directly or through contractual partners. S.P. Green & Co Ltd accepts no responsibility for these links and does not endorse their contents. If you decide to access other websites, you do so entirely at your own risk.

S.P. Green & Co Ltd and its subsidiaries try to make sure that the information contained on this website is as accurate as possible. However S.P. Green & Co Ltd and its subsidiaries give no warranty of any kind regarding this website or any associated sites and/or any materials provided on this site or any associated websites. S.P. Green & Co Ltd and its subsidiaries do not warrant the accuracy, completeness, currency, or reliability of any of the content or data found on this web site or any associated websites and S.P. Green & Co Ltd and its subsidiaries expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage in trade.

Please refer to the conditions of use of this website on a regular basis to ensure that you are aware of our most recent Terms and Conditions.

CONSENT


Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.


SP Green & Co Ltd © 2018